My preferred method of payment is Paypal, payment must be made within 48 hours of purchase. If you are having problems with this please contact me or i will cancel the order.

For made to order items I will message you right away with the expected making and shipping times. If you need your item in a hurry, let me know and i'll do everything I can.

For custom orders, I will set up a reserve listing for you after our first contact. I then take full payment, and make the item for you. I will offer as many adjustments as you need, at no extra cost, to ensure the piece is perfect for you.

I ship all items by Royal Mail UK. I get my shipping costs from the Royal Mail website. If you believe that my shipping cost to your part of the world is wrong, I can check at the post office and change it accordingly on your invoice.

Delivery times will vary depending on where you are in the world.

I accept wholesale orders, please contact me for more details regarding pricing etc.

If you are not sure about anything please get in touch and i will try my best to help.

PRIVACY POLICY

I Holly-Marie Bailey am committed to processing personal information about customers in a way that is safe, secure and non-invasive. Under the EU General Data Protection Regulation (GDPR) 2018 this document sets out what data I collect and store when you buy from me, why I collect it, who the information is shared with and the rights of the customer to have the information changed or deleted.

WHAT INFORMATION IS COLLECTED:
Name, address and email
If you send me a message using the contact button on Etsy, I will receive your user name and email address. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

Debit/credit card information is collected separately by PayPal or Etsy's payment processor.

WHO THE INFORMATION IS SHARED WITH:
PayPal (during payment at checkout)
Royal Mail (when buying postage)
Etsy

WHY THE INFORMATION IS COLLECTED:
Your name and address is collected in order to provide the products you have purchased from me (under the 'contractual performance' lawful basis of GDPR).
Your email is collected so that I can contact you to let you know your order has been dispatched. It might also be used if I have any queries about your order. (Also under the 'contractual performance' lawful basis of GDPR)

The information is not used for direct marketing such as sales emails.

HOW THE INFORMATION IS COLLECTED:
Directly from customers via the online ordering system on the Etsy web site.

WHO MAY SEE THE INFORMATION:
Myself as the sole owner of the business.
Select third parties, i.e. PayPal, Royal Mail, Etsy.
Other third parties, i.e. law enforcement or tax authorities (only in unusual circumstances).

TRANSFERRING PERSONAL INFORMATION OUTSIDE OF THE UK:
The use of this website requires that personal information is transferred to Etsy in the USA. I have checked that all third-party partners have privacy policies in place that protect personal information to a level that complies with UK law. Etsy is protected by Privacy Shield.

KEEPING PERSONAL INFORMATION SECURE:
I am committed to keeping customer's personal information secure. It will not be sold, inappropriately shared or accidentally used. Customer's details are only used for direct communication about specific orders over email or through Etsy's messaging system. All technology in use by me is kept up to date with current security software and is not made available for use by anyone else.

HOW LONG INFORMATION IS KEPT:
Under UK law, business records must be kept for seven years. In the case of invoices and receipts, customer information is also included. This information will be securely disposed of as soon as practical. Digital records of individual orders are held by myself for 60 days in order to make sure orders are fulfilled and received without any problems. However, customers also have the right to be forgotten and personal information will be removed from my recording system if requested and it does not interfere with the obligations of the business, e.g. submitting taxes.

ACCURACY OF INFORMATION:
This web site relies on customers keeping their information up to date and accurate. Log in to your account using the 'log in' button at the top left-hand side of any web page using the log in details created when you signed up for an Etsy account. You can then change your personal details from within your account.

ACCESS TO PERSONAL INFORMATION:
Under GDPR legislation, customers should have access to their personal information and be given the opportunity to change their details. You also have the right to ask me to change, restrict my use of or delete your personal information. In order to see what information is held about you either:

Log in to your account using the 'log in' button at the top left hand side of any web page using your log in details.
OR
Request to see what information is held by sending me a message with your request and including your name and address as used when shopping on this web site.

You can request that I delete your personal information from Etsy and I will contact them on your behalf. Or you can contact Etsy yourself and request the same thing directly from them. You can also close your Etsy account from within your own account settings.

If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

CHANGES TO MY PRIVACY POLICY:
As privacy legislation is an ever changing landscape, I will update my privacy policies as required.

CONTACT DETAILS:
Holly-Marie Bailey
29 Grosvenor road,
Brentford,
Greater London,
TW80NW

For purposes of EU data protection law, I, Holly-Marie Bailey, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sales [!at] alternatenormality.co.uk